Direct line · Midway, Texas
The phone is the front door.
There is no contact funnel here. No drop-down menu of inquiry types, no auto-responder, no ticket number. The fastest way to reach the workshop is the same way you'd reach a neighbor in Madison County — pick up the phone and call. Kelly answers it himself, between cuts on the saw and trips out to the forge.
Why we'd rather hear your voice than read a form.
A wagon at an event has a lot of moving pieces. Dates, route, ground conditions, whether there's a place to park a trailer the night before, whether the rider in the third seat uses a power chair or a manual one. A web form makes you guess what we need to know. A five-minute phone call gets us there straight.
The questions on his end of the line.
None of these are tests. They're just the things we've learned matter, from a lifetime of running wagons for people who care about the day going right.
- The date.A firm one if you have it, a window if you don't. The first wagon is still in the shop, so near-term dates are softer than late-2027 dates.
- The event.Parade, rodeo, county fair, wedding, ranch reunion, veterans' ride, school. We've done a little of all of it, and they each have a wrinkle.
- The route.Distance, surface (asphalt, gravel, pasture), whether there's a hill or a creek crossing, where the wagon loads and unloads.
- The riders. How many, and how many use a wheelchair or walker. Power chair vs. manual matters for the tie-down. Children matter for the bench height.
- The day-of timing.When the wagon needs to be staged, when the first rider boards, when it needs to be off the street. Horses don't hurry; we plan around them.
- Trailer storage.Whether there's a secure place to park the rig the night before. We'll find one if there isn't.
If he doesn't pick up on the first ring.
The shop is loud. A planer, a band saw, the anvil, two dogs. If Kelly is in the middle of something that can't pause — hot iron on the anvil, a glue-up that's already started — the phone goes to voicemail. That isn't avoidance; it's the work.
Leave a real message. Your name, the town you're calling from, the event you have in mind, and a window when it's good to call back. He'll call you back. The return call comes from +1 (936) 436-3884, which is the same number on this page, so save it.
Email works. So does a real letter.
If a phone call isn't how you do business — or you need things in writing — email [email protected]. Replies usually land the same evening, written by Kelly or by Kristy in the shop office. We don't use a CRM and we don't auto-respond.
If you're mailing a check, a letter, or a wagon-spar carving request, the workshop address is below. The mailbox is at the county road; the shop is up the drive.
A small honest list.
We answer every call. So a brief note on what won't get you far, so we can both save the minutes for what matters.
- Sales calls.SEO, lead-gen, “web traffic services,” merchant accounts. We're not buying. Please don't.
- Press “exclusives” that require a deadline today. We're happy to talk to a reporter. Give us a day.
- Donations by phone.We don't take card numbers on the line. See Sponsor a Build for the actual giving channel.
- Custom wagon orders.The workshop isn't quoting commissions yet. Call, by all means, but the answer for now is a waiting list, not a quote.
Pick up the phone
Call Kelly. Or write him. Either works.
He'll be the one who answers. If he can't, the message gets a callback. Texas time, from a Texas number.
+1 (936) 436-3884 · [email protected] · 7242 Wiseman Road, Midway, TX 75852